THE CLUB LOUNGES RESPONSE TO CORONAVIRUS (COVID-19)
The wellbeing and health of our guests ad staff is of upmost importance to us, so in these fast-moving and uncertain times, The Club family want you to know the actions we will be taking to ensure we support you and your travel plans.
The Club have been seeking guidance provided by local officials, the Centers for Disease Control and Prevention (CDC), and Dr. Simon Worrell, chief medical officer of The Club's parent company to ensure all health and safety measures are met ahead of re-opening our lounges.
We have bee actively monitoring the situation closely and are pleased to announce our some of our Club and Club aspire lounge network have reopened and we can't wait to welcome you all back. If you plan to visit our Club Aspire lounges at London Heathrow and London Gatwick, due to UK COVID-19 restrictions, any group entries must be from the same household and or within a social bubble.
Travelers embarking on travel, please check this page for any updates for when lounges are reopening and any amendments to opening time:
OUR COMMITMENT TO YOU
The safety and security of our guests and staff have always been our highest priority and in response to COVID-19 when our lounges begin to reopen, we will be carrying out strict measures in compliance with the Center for Disease Control and World Health organization (WHO) to ensure that you have a clean and safe environment to rest, relax and prepare for your journey ahead.
Dedicated staff members to clean all guest and food service areas with Environmental Protection Agency (EPA) approved medical grade disinfectant every 30 minutes during operating hours
Wellness and temperature checks for employees prior to shifts using non-contact infrared thermometer
Personal protective equipment for all employees including hand-protection, a face mask, and increased hand-washing every 30 minute
A dedicated attendant will be stationed in the Replenish Zone to assist guests with their food selection
Ensure social distancing guidelines of 6 feet are followed by guests while seated in the lounge, unless traveling together as a group
WHAT TO EXPECT WHEN YOU VISIT THE LOUNGE If you’re visiting one of our lounges before getting on an airplane, we want you to know what to expect. Because your safety and well-being remain our highest priority, you’ll notice some changes we’ve made to The Club and Club Aspire experience based on recommendations. Watch here:
Please see a more detailed overview on our FAQ's here. REBOOKING OR CANCELLATIONS
For travelers who have booked with our partner Lounge Pass for our temporarily closed lounges, please refer to the Lounge Pass website here for an overview on COVID-19 and information on how to amend or cancel any upcoming bookings.
In the event that you wish to contact Lounge Pass, please do email them directly bearing in mind that they aim to prioritise those travelling in the following 7 days. To contact the team please email your request through to firstname.lastname@example.org they will come back to you as soon as possible.
CONTACT THE CLUB
If you have any questions about any of the information displayed above or anything we may not have covered, please contact our customer service team via email at email@example.com we will come back to you as soon as we can.
Please refer to this page for any updates on the reopening of our lounges and the steps we are taking to ensure everyone is kept safe whilst visiting our Clubs.
In these uncertain times, we know that it is important to do everything we can to create a safe environment to support doing the things that we love, like travel. That is why, we at The Club are taking every precaution to ensure safety and comfort for you and your family.