Can I use my Club Pass in multiple lounges?
No. Your booking is only valid at the stated date, time, and specific lounge. To visit additional lounges a new Club Pass must be purchased.
Do I receive a receipt for my Club pass purchase?
Yes, you will receive an email with confirmation of your purchase.
How will I receive my Club pass?
You will receive a confirmation email with your lounge booking details and a QR code to be presented to our concierge team upon arrival. Please ensure you have this email available via your mobile device or printed.
How do I know which lounge to book?
Book the lounge which is in the terminal and airport you are departing from.
Ensure to check which airport, and in particular which terminal, you are flying from. For security reasons, you cannot use a lounge which is in a different terminal to the one in which your flight departs from.
If you are still unsure which lounge to book, don't worry our team are happy to help you with this. You can use our contact us form
here, or call us on 877-535-0259.
Can I buy multiple Club passes at different locations in one booking?
No. You can book one lounge visit at a time as your confirmation and lounge entry details sit within your confirmation email. If you wish to book a different Club location, we require you to do this as a separate follow up transaction.
Can I change my booking?
We understand that your travel plans may need to change for reasons out of your control. In this instance we can offer you the chance to change your booking up to 24 hours before your scheduled flight departure.
Please login to your account, locate the booking under order history, click ‘change booking’. Here you have the option to change your date and time.
If you have any problems changing your booking you can alternatively use our contact us form
here, or call our Customer Service Department at 877-535-0259.
Lounge bookings are non-refundable.
I am having problems changing my booking what can I do?
If you have any problems changing your booking, please get in touch via our our contact us form here, or call our Customer Service Department at 877-535-0259.
Can I get a refund for my purchase of a Club pass?
No. Lounge bookings are non-refundable. You have the option to change your booking up to 24 hours before your scheduled flight departure time. If you have any problems changing your booking you can alternatively use our contact us form here or call our Customer Service Department at 877-535-0259.
What if I never used my Club pass can I get a refund?
No, all sales are final. There are no refunds.
What happens if the lounge closes when I have a booking?
Sometimes due to circumstances out of our control, we need to temporarily close the lounge. If your booking is impacted by a lounge closure, you can amend it to another date and time up to 24 hours before your scheduled flight time. If however, you do not have upcoming travel plans, please
contact us and we will issue a refund for the booking.
When will my Club pass expire?
Following the date and time of your scheduled flight departure.
How many people can be included on one booking?
We allow bookings up to a maximum of 6 passengers per booking (including where permitted infants).
Can I use my expired day pass?
No, once your day pass has expired, the voucher will not be redeemable.
My flight is delayed on the day. Can I stay in the lounge until the flight departs?
As you're booking direct through us (www.theclubairportlounges.com), you are covered for delays if and when they occur. This means that should your flight be delayed for any reason; you and your booked party will be welcome to stay in the lounge until your flight departs or the lounge closes.
Can I purchase a Club pass for use by another individual?
You may purchase a Club pass for use of another individual as long as you add their details as the ‘Lead Passenger Details’ so the name on the booking matches their boarding pass information.
Do I need to print my confirmation? What if I forget to bring the printout with the confirmation and QR code?
You can present your QR code on your mobile phone, tablet device or printed. Please ensure you have an option available.
What happens if I have a problem making a booking?
If you experience any problems, then please contact us using the enquiry form
here.If I’ve purchased a Club pass for myself, can I bring guests into the lounge with me?
Guests are permitted subject to availability, but each guest will need to purchase a Club pass at concierge. Additional passes may be purchased for $50 per guest, per visit. Accompanying infants under 2 are admitted free of charge.
Do I have to purchase a Club pass online or can I purchase one at The Club lounge?
You can either purchase a Club pass online, or you can purchase a pass at The Club directly (subject to availability on the day).
How far in advance can I purchase a Club pass?
You may purchase a Club pass up to 24 hours in advance of your scheduled flight departure time. After this time, entry to the lounge can only be purchased at the lounge concierge. This is subject to availability.
Do I have to specify the date the Club pass will be used?
Yes, during your booking journey you are required to add a date and flight time or else you cannot proceed to checkout. Your Club pass is valid for this date, and you can access the lounge 3 hours prior to your flight time.
When you book online, we automatically calculate the time you can enter (three hours prior to your flight time). You may leave the lounge and return during your stay subject to availability of seating. Please ensure you let our concierge aware you plan to come back, and you must always keep your luggage with you.
What if I purchased a Club pass for a specific club, but want to use it at another club?
Your booking is only valid for the specific Club you purchased your pass for. It cannot be used at any other Club.
You have the option to amend the date and time of your booking up to 24 hours before your scheduled flight under your account. You are required to purchase a new Club Pass for a new location.
I can’t find the email with my voucher code in it, can you resend it to me?
Please use our contact us form
here if you need your booking details.
Can I get a refund if I am running late and can’t use the lounge?
Unfortunately, not as we reserve a space for you and any guests meaning that other customers may be turned away. All bookings are non-refundable.
